Refund Policy

We take great pride in everything we do, and we want you to be delighted with your purchase.

We aim to ensure you are 100% satisfied with your purchase from Sarah Kelly Hampers and if this is not the case, then we have fallen short of our own expectations. All our parcels are carefully packed by hand by our small team, and we go to great lengths to ensure they arrive in pristine condition As your satisfaction is central to what we do we are confident that you will be happy with your order. In the unlikely event that something goes wrong, here's what we'll do to put things right.

Cancellations

If you change your mind and wish to cancel your order up to 24 hours prior to the expected dispatch date, you can do this without penalty. In such instances a full refund will be debited back to the card the order was place on. We will not charge any administration fee or restocking fee.

Returns

In the unlikely event that you are not 100% happy with your hamper on delivery please contact us within 24hrs. If the return is the result of damage, fault or issue with the goods sent out, we will arrange collection. Once the full hamper is returned in its original condition, we will aim to refund within 7 working days of receipt of the return. We will refund the full price paid for the hamper and the delivery postage paid.

If the hamper is being returned through no fault on the part of the Sarah Kelly Hampers, we can provide a refund for the hamper less any delivery charge paid however, any perishable produce included in the hamper, such as seafood, meat or cheese, cannot be credited and the cost of which will be deducted from any refund given. We are sorry, but we can’t refund the return delivery charge. To arrange a hamper return, please contact our customer service team on 01252 640348 or email us at info@sarahkellyhampers.co.uk to arrange a returns authorisation and advise you on the returns postage.

Delivery

It is your responsibility to ensure that you provide accurate delivery details for your hamper. You must also ensure you are available to accept delivery. As the goods may be perishable the courier may be instructed by default to leave the hamper in a safe place if a recipient is not available to accept the parcel. If you are not available to accept delivery at the chosen address on the date and time provided by the courier for any reason, you should contact the courier and arrange a suitable re-delivery slot or alternative delivery destination.